From your first call to the guarantee handover: free survey, honest written quote, tidy work and a 10-year guarantee. Here is exactly what to expect when you call an Oxford roofer who does it properly.
Tell us the job in 30 seconds. No pushy sales, no call-out fee.
📞 Call Now: 0186 580 3181Quick answer: We work to a simple promise: a free no-obligation survey, an honest fixed-price written quote naming materials and scope, no large deposit, tidy considerate work, and a written 10-year guarantee. We tell you when a repair will do and a re-roof is not needed — honesty is how we have built two decades of repeat business in Oxford.
Choosing a roofer is a decision most Oxford homeowners make rarely and nervously — the work is high up, hard to check, and the trade has more than its share of rogue operators. We aim to remove that uncertainty. This page sets out exactly how we work, from your first call to the guarantee handover, so you know what to expect before you pick up the phone.
The short version: free survey, honest written quote, no pressure, no large deposit, tidy work, and a 10-year guarantee in writing. The detail is below.
The most important thing we do is give you an honest assessment — including when a repair will do and a full re-roof is not needed, or when the sensible answer is to monitor rather than spend. An honest roofer turns down unnecessary work; it is how we have built two decades of repeat business and recommendations across Oxford.
If you are weighing up whether to repair or replace, our repair-or-replace guide walks through the decision honestly, both ways.
A survey is only as good as the surveyor's knowledge of the local stock. Oxford's roofs fall into recognisable families, each with its own tell-tale failures, and we survey for the ones your property's era is prone to.
One recent Oxford job: a leaking chimney on a Jericho Victorian terrace that two other roofers had quoted to rebuild. Our survey found the brickwork was sound — it was the century-old lead flashing that had failed. We re-leaded it properly for a fraction of a rebuild, and the ceiling stain has gone. That is the difference an honest local survey makes.
Call us or request a callback and describe the problem. We give honest initial guidance and book a free survey — or, for an emergency, prioritise a same-day make-safe.
We come and look properly: the roof, the loft, the guttering and the vulnerable points. On Oxford's older stock we check for the era-specific failures — nail sickness on post-war estates, lead and ridge mortar on period property. No call-out fee, no obligation.
You get a fixed-price written quote naming the materials and the exact scope, with scaffold, access and VAT clearly set out. Nothing vague, nothing to add later.
Once you approve the quote, we book the work — usually within days for repairs, a couple of weeks for larger jobs, allowing lead time for matched materials where a conservation area requires them.
Where the job needs scaffold, it goes up safely and we arrange any pavement or skip permit with Oxford City Council on tight streets. You will know the schedule in advance.
We carry out the work to the agreed scope, protect your property, and keep you informed. The roof is made safe at the end of every working day.
We clear all waste, water-test where relevant, walk you through what we have done, and hand over your written 10-year guarantee.
How we reach your roof depends on the job — towers or ladders for quick repairs, full scaffold for re-roofs and stack work. Scaffold is specified for: re-roofs, chimney work, and anything needing safe standing time at height - always itemised in your written quote, never a hidden extra, and we arrange it.
Central Oxford's medieval street core and the tight Victorian terraces of Jericho and off the Cowley Road mean rear-access scaffold and permit-controlled pavement space are the norm on many jobs. Pavement scaffold and skip permits go through Oxford City Council; allow a few working days on streets like Holywell Street, Ship Street, St Michael's Street, Merton Street where space is tight.
Every job we do carries a written 10-year workmanship guarantee, transferable if you sell your Oxford home. Materials carry their manufacturer warranties on top.
If a fault appears in covered work, we come back and put it right. No quibbling, no re-charge.
The NFRC and Government-endorsed TrustMark schemes vet roofing contractors for competence, insurance and a code of conduct, and membership can be verified directly rather than relying on a displayed logo. — Source: NFRC consumer guidance / TrustMark
Get a free, no-obligation quote — a local Oxford roofer will call you back within 2 hours (8am–6pm, Mon–Sat).
📅 Get My Free QuoteWe work cleanly and considerately: sheeting below the work, protecting planting and drives, and clearing debris daily. Most external work does not need you home, just power and access agreed in advance. You do not need to stay home for external work - we just need power and access agreed in advance.
We work year-round, scheduling weather-sensitive tasks like GRP and leadwork for suitable windows. The Thames and Cherwell valley setting keeps ambient humidity high, so drying times for mortar, GRP and biocide run longer here than on the surrounding higher ground.
"Free survey, clear written quote, and they turned up exactly when they said. No pressure, no hidden costs. Refreshingly straightforward."
"Told us honestly the roof only needed a repair, not the re-roof another firm had quoted. Saved us thousands. That honesty won our trust."
"Tidy, professional and properly insured — showed us the NFRC registration without being asked. The ten-year guarantee came in writing. Textbook."
No. Our survey and written quote are free with no obligation and no call-out fee. We assess the roof, diagnose the problem and give you a fixed written price — you decide whether to proceed with no pressure.
For a free survey we usually attend within a few working days. For an active leak or emergency we aim to be on site within 2–4 hours anywhere in Oxford and Oxfordshire to make the roof safe.
Always. Every job gets a fixed-price written quote naming the materials and the scope, with scaffold or access itemised. We never work from a vague verbal figure — it protects both of us.
Not on repairs under £500. On larger jobs like re-roofs we take staged payments against completed work — and never a large sum before materials are on site. Anyone demanding a big cash deposit up front is a warning sign.
We arrive when we said, protect the area, and carry out the work to the agreed scope. We keep the site tidy, make the roof safe at the end of each day, and clear all waste when we finish.
All our workmanship carries a written 10-year guarantee, transferable if you sell. Materials carry their own manufacturer warranties on top. If a fault appears in covered work, we come back and put it right.
Yes. We are fully insured with public liability cover you can verify, and NFRC registered. We are happy to show insurance and accreditation on request — a professional roofer always is.
Last updated: August 2026
Free survey, written quote, no call-out fee. Covering Oxford and all of Oxfordshire.
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